KIS91 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction

Welcome to the kis91 Privacy Policy. This document has one purpose — to clearly and honestly inform you how we handle your personal data every time you interact with the kis91 platform.

Kis91 is a trusted online entertainment platform used by hundreds of thousands of players in Malaysia. In the course of our daily operations, we naturally collect a certain amount of personal data necessary to provide high-quality services to every member. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.

This Privacy Policy applies to all users of the KIS91 platform — whether you are browsing our website, using the mobile app, or contacting our support team. By registering as a KIS91 member or continuing to use this platform, you agree to the terms set out in this policy.

If at any time you do not understand any part of this policy, or would like further clarification, our support team is ready to assist you via live chat within the platform — in Bahasa Melayu, hassle-free.

2 Information We Collect

We only collect data that is genuinely necessary to operate our services safely and efficiently. No excess data is collected without a clear purpose. The following are the categories of data we collect:

For the Know Your Customer (KYC) process, we may require supporting documents such as a copy of your ID, a recent bank statement, or proof of address. These documents are processed in a secure environment and are not retained longer than necessary.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for unrelated purposes without your consent. The following are the primary purposes for data use:

• Account Management: Creating and managing your member account, including identity verification and the KYC process required prior to your first withdrawal.
• Transaction Processing: Processing deposits and withdrawals securely, verifying payments, and resolving any transaction-related issues.
• Service Provision: Ensuring the platform runs smoothly for you, including access to all games, promotions, and platform features.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or any security threats that could affect other members or the integrity of the platform.
• Service Communications: Sending important notifications regarding your account, transactions, policy changes, and relevant security information.
• Platform Enhancement: Analysing usage patterns in aggregate and anonymised form to improve the user experience, enhance platform performance, and develop new features.
• Legal Compliance: Fulfilling legal obligations, complying with regulatory directives, and cooperating with lawful investigations when required.
• Marketing (Optional): Sending promotional information and exclusive offers that may interest you — only if you have consented to receive them.

4 Data Sharing with Third Parties

Kis91 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are certain situations where data sharing is necessary to provide our services or comply with legal requirements.

• Payment Providers: Required financial data is shared with payment processors and banking institutions integrated with our platform to facilitate deposit and withdrawal transactions.
• Game Providers: Game session data is shared with licensed third-party game providers to ensure a smooth gaming experience and the resolution of any technical disputes.
• Technology Service Providers: Hosting vendors, cloud services, and cybersecurity providers that help us operate the platform safely and efficiently.
• Regulatory Bodies & Law Enforcement: When required by law, court order, or a valid request from a competent authority.
• Identity Verification Services: Approved third parties for KYC verification and fraud prevention purposes.

All third parties receiving data from kis91 are bound by strict confidentiality agreements and are required to handle your data to a standard of protection equal to or higher than our own.

5 Data Security

Kis91 continuously invests in industry-grade security infrastructure to ensure your personal data remains safe at all times. Our security approach is multi-layered — meaning even if one line of defence is breached, subsequent layers continue to protect your data.

• 256-bit SSL Encryption: All data transmitted between your browser and the kis91 servers is encrypted using banking-grade 256-bit SSL technology. This means no one can intercept your communications with our platform.
• Hashed Password Storage: Passwords are never stored in plain text. They undergo a robust cryptographic hashing process using the latest algorithms before being stored.
• Strict Access Controls: Internal access to member data is restricted to authorised personnel only, on a need-to-know basis.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts. Any anomalies are acted upon immediately.
• Regular Security Audits: kis91 conducts regular penetration testing and independent security audits to ensure there are no vulnerabilities in our systems.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their accounts as an additional layer of protection.

6 Cookies & Tracking Technologies

Kis91 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function correctly without them.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and any errors encountered — to help us improve website performance.
• Functional Cookies: Saving your preferences such as language, display format, and other settings to provide a more personalised experience.
• Analytics Cookies: Used to understand usage patterns in aggregate and anonymous form, helping us make data-driven decisions for platform improvements.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain platform features.

7 Data Retention & Deletion

Kis91 retains your personal data for as long as necessary to fulfil the purposes of collection stated in this policy, or as required by applicable laws and regulatory obligations.

• Active Account Data: Retained for the duration your account remains active with KIS91, plus the legally mandated period following account closure.
• Transaction Records: Retained for a minimum of seven years after a transaction occurs, in line with financial and accounting legal requirements applicable in Malaysia.
• Security Logs: Retained for 90 days for security investigation and fraud prevention purposes, then automatically deleted.
• KYC Data: Retained for the period specified by anti-money laundering (AML) regulatory requirements, typically no less than five years after the business relationship ends.
• Support Communication Logs: Retained for two years for reference and service improvement purposes.

When data is no longer required, it is securely deleted or anonymised using approved deletion procedures. Anonymised data may be retained for statistical and analytical purposes without a time limit.

8 Your Rights

As a kis91 member, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them without unnecessary obstacles.